The Dovecot Surgery operates a Personal List system, which means that although you are registered with the practice you will be assigned to one of the partners upon registration. This promotes continuity of care for patient and assists the practice in an equitable distribution of duties between the doctors.
Unless you request otherwise or in times of absence your GP appointments will be booked with your allocated doctor. Please note however, that you are not able to exercise choice for same day or acute appointments. Choice is only available for routine bookable in advance appointments.
The practice has a range of appointments available Monday to Friday that include:
- Bookable in advance - available in both morning and afternoon sessions as far in advance as the appointment schedule is made up.
- Bookable on the day - for patients who have an acute need to be seen that same day.
- Acute - when all appointments are booked but the patient needs to be seen they will be asked to come down immediately and wait.
The reception team will make enquiries about the nature of the problem so that they allocate patients to the most appropriate appointment slot. This may include directing the patient towards an appointment with our nurse practitioner who can treat and prescribe for a range of minor ailments.
Both GPs offer two pre-bookable telephone appointments during each surgery for patients who would like to discuss a problem but don't feel that this needs to be done face to face. You will be given a time range for the GP to call back and we endeavour to meet this target. However, this cannot be guaranteed and we do ask that you keep your phone accessible until contact has been made.
Nurse Practitioner Appointments
Our nurse practitioner is highly skilled and fully qualified to provide diagnosis and treatment of minor ailments such as throat and chest infections. Appointments are scheduled to coincide with GP sessions to ensure there is a GP available for consultation if deemed necessary. The nurse practitioner is able to prescribe in the same way as your GP.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Late Nights and Weekends
If you would like an appointment on an evening or weekend with a GP please call the appointment line and ask. We are part of Hartlepool and Stockton Health GP Federation whom provide appointments for our patients on an evening or weekend. As well as seeing a GP you could also see a Nurse, Health Care Assistant, Counsellor, Pharmacist or a Physio. Patients with chronic diseases such as COPD, Diabetes and Asthma can also attend for their annual reviews. With permission they can see your patient record to allow a continuation in your care. Appointments are available in the centre of Stockton, Ingleby Barwick and Harltepool.